Faster routing
Use IVR, queues, and business rules to move demand to the right team.
SOLUTION FOR CUSTOMER SUPPORT
Help every customer reach the right person with the full story intact.
Combine queues, routing, shared conversations, customer history, follow-ups, and live operational visibility so support teams can respond with speed and context.
CONNECTED SOLUTIONLive support operations in one view
Better context
Show agents the customer, prior conversations, tasks, and open service work together.
Visible service
Give supervisors a live view of queues, workload, and service performance.
WHAT THIS SOLUTION CONNECTS
Built around the work your team actually needs to do
A focused starting point today, with the ability to connect more LocalDigit capabilities as your requirements grow.
Connected service desk
Keep voice, supported messaging, notes, tasks, and tickets in a shared operating view.
Queue & escalation control
Configure priorities, overflow paths, callbacks, and escalation rules around service needs.
Consistent ownership
Assign interactions and follow-ups so customers are not lost between teams or channels.
Quality & coaching context
Use recordings, monitoring, conversation history, and reporting to improve support.
HOW IT COMES TOGETHER
A clear path from setup to everyday value
LocalDigit keeps communication, customer context, and team action in one connected flow.
Understand the request
Identify the customer and bring the current interaction into the existing history.
Route with context
Send work to an available team with the customer profile and relevant open items attached.
Resolve and preserve
Complete the response, record the outcome, and keep the next step visible.
BETTER TOGETHER
Connect Inbox 360 with the rest of LocalDigit
Start with this solution, then combine it with the plans that add the customer context, workflow, and visibility your team needs.
READY TO EXPLORE?
Book a DemoSee how Inbox 360 can fit your business.
We will focus the conversation on your team, workflows, and next stage of growth.