Privacy Policy

This Privacy Policy explains how Partash Solutions Inc., operating as LocalDigit (“LocalDigit,” “we,” “us,” or “our”), handles personal information when you visit our website, use our applications or communications platform, contact our team, or otherwise interact with us.

LocalDigit provides business phone, contact centre, messaging, CRM, and customer engagement services. In some situations, we determine why and how personal information is handled. In others, we process information for a business customer under its instructions. If your account is provided by your employer or another organization, that organization may also have its own privacy policy and administrative controls.

The information we handle depends on the services and features you use. It may include:

• Account and profile information: name, business contact details, organization, role, sign-in details, preferences, and authorized users.
• Communications and service data: phone numbers, call and message metadata, SMS or MMS content, voicemail, recordings, contact centre interactions, and related routing or delivery records when those features are enabled.
• CRM and workspace content: contacts, companies, leads, notes, tasks, tickets, opportunities, campaigns, files, and other content entered or uploaded by authorized users.
• Device and usage information: IP address, device and browser type, operating system, app version, identifiers, diagnostic data, logs, feature usage, and security events.
• Billing and transaction information: subscription, invoice, payment status, and related business records. Payment details may be handled by a payment provider.
• Sales, support, and website information: demo, contact, partner, and support requests; correspondence; feedback; and information collected through cookies or similar technologies.

Production Mobile App Data

The LocalDigit production mobile application collects or processes:

• Name
• Phone number
• Contacts
• Device ID or identifiers
• CRM or customer data

The production mobile application does not directly collect or process email, call metadata, call recordings, SMS or MMS content, voicemail, IP addresses, crash or diagnostic data, location, or payment information from the user's device. Call recordings and messaging logs may exist as service or platform data when the relevant LocalDigit features are used, but they are not collected directly from the user's device by the production mobile application.

Mobile App Permissions

The LocalDigit mobile application may request the following device permissions, depending on the features you use:

• Microphone Access: Required to place and receive VoIP voice calls.
• Contacts Access: Optional and used solely to allow you to initiate calls or messages to existing contacts or, where supported, sync selected contacts with your business CRM workspace.
• Push Notifications: Used to deliver real-time incoming call alerts, missed call notifications, and new message or chat notifications.
• Camera Access: Used when you choose to capture and share supported images through messaging or CRM communication features.
• Photos / Files Access: Used when you choose to attach or share supported images, documents, or other media through messaging or CRM communication features.
• Bluetooth Access: Used to connect compatible Bluetooth headsets and audio devices for calling. Bluetooth functionality is handled on the user's device.
• Phone State Access: Used to coordinate LocalDigit VoIP calling with mobile or cellular call activity on the device.

The production mobile application does not request Location, SMS Access, or Call Logs permissions.

You can manage these permissions through your device settings. Certain LocalDigit features may not function properly if the permissions required for those features are disabled.

We use personal information for purposes that include:

• providing, activating, routing, maintaining, and supporting the services;
• authenticating users and administering accounts, workspaces, and permissions;
• processing calls, messages, campaigns, CRM workflows, and requested integrations;
• billing, account management, onboarding, and customer support;
• protecting users, preventing abuse or fraud, and investigating security incidents;
• monitoring reliability, diagnosing problems, and improving product performance;
• meeting legal, regulatory, contractual, and record-keeping obligations; and
• sending service notices and, where permitted, product or marketing communications. You may opt out of marketing messages without affecting essential service communications.

Call and Message Recording Notice

When using call recording, automated transcription, voicemail transcription, or message logging features provided by LocalDigit, the customer or account owner is responsible for ensuring compliance with applicable laws regarding recording, monitoring, and consent, including informing call participants where required.

We collect, use, and disclose personal information with consent or as otherwise permitted or required by applicable law. The form of consent may vary depending on the sensitivity of the information and the circumstances.

You may withdraw consent where applicable, subject to reasonable notice and legal or contractual restrictions. Withdrawing consent may affect our ability to provide certain features or services.

We may disclose information only as reasonably necessary to:

• authorized users and administrators within the relevant LocalDigit customer workspace;
• telecommunications carriers, hosting providers, payment processors, analytics, security, support, and other vendors that help us deliver the services;
• third-party products or integrations enabled by the customer or user;
• professional advisers, auditors, insurers, or parties involved in a business transaction, subject to appropriate protections; or
• law enforcement, regulators, courts, or other parties where required by law or reasonably necessary to protect rights, safety, and service integrity.

We do not sell, rent, or trade personal information or customer contact lists to third parties for targeted advertising, marketing, or commercial gain. Service providers are expected to handle information for defined purposes and with appropriate safeguards.

LocalDigit stores customer call recordings, CRM data, and messaging logs on Canadian cloud infrastructure.

LocalDigit uses Firebase Cloud Messaging (FCM), provided by Google, as a service provider to support mobile push notifications.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, to provide the services, and to meet legal, security, dispute-resolution, and contractual obligations. Retention periods vary by data type, service configuration, and customer instructions.

When information is no longer required, we delete, anonymize, or securely dispose of it in accordance with our processes.

Once a verified account deletion request is completed, the LocalDigit user account and associated user data are permanently deleted. LocalDigit does not retain user data after account deletion.

To request deletion of an account and associated data, visit Delete Account & Data.

We use administrative, technical, and physical safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Safeguards are selected based on the nature and sensitivity of the information and may include access controls, authentication, monitoring, encryption, backups, and staff procedures.

No system or transmission method is completely secure. Customers and users are responsible for protecting their credentials, using appropriate account controls, and promptly reporting suspected unauthorized access.

Our website and applications may use cookies, local storage, and similar technologies to operate sessions, remember settings, protect accounts, understand performance, and improve the experience. Some technologies may be provided by service providers.

Browser and device controls may allow you to limit certain cookies or identifiers. Disabling essential technologies may affect site or service functionality.

Subject to applicable law and appropriate identity verification, you may ask to access or correct personal information we hold about you, withdraw consent where applicable, or raise a concern about our privacy practices.

If LocalDigit processes information on behalf of your employer or another customer, we may direct your request to that organization or assist it in responding. We may need to limit access where an exception under law applies, including where disclosure would reveal information about another person.

LocalDigit is a business service and is not directed to children. We do not knowingly invite children to create independent business accounts. If you believe a child has provided personal information to us, contact us so we can review the situation.

We may update this Privacy Policy as our services, practices, or legal obligations change. The “Last updated” date identifies the current version. Material changes may also be communicated through the service or by another appropriate method.

Privacy questions, access or correction requests, and complaints may be sent to support@localdigit.ca or mailed to Partash Solutions Inc., 6021 Yonge St., Unit 800, Toronto, Ontario M2M 3W2, Canada.